SynPulse

Support

Updated 6 September 2026

Questions before signup and customer support requests can both be sent through Chat with us. You do not need an account to start a chat. You can also email support@synpulse.app.

Signed-in customers are linked to their SynPulse account and workspace. Pre-signup conversations are kept in the browser so replies remain visible when you return, and the conversation follows that browser if you later sign in.

Never send passwords, API keys, OAuth tokens, or complete customer message lists in chat or email.

Response targets

We aim to acknowledge security-critical service issues within one business day and ordinary support requests within two business days. These are response targets, not service-level guarantees.

Service status

If an integration is unavailable, SynPulse pauses affected automation where practical and retries only within configured safety limits. Customer-visible incident updates are provided through the application and the contact email on the workspace.

Security reports

Send suspected vulnerabilities privately to security@synpulse.app. Do not include real customer data in a proof of concept.

At a glance: Support

Get SynPulse support before signup or as a customer. Find chat and email options, response targets, service updates, and security reporting contacts.

  • Support chat is available before signup and to customers. Email support is also available on the source page.
  • Acknowledgment targets are one business day for security-critical service issues and two for ordinary requests; these are not service-level guarantees.
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